Dispatch Support Executive
Searching load boards, preparing options against a client’s lanes and equipment, and handling broker follow-up.
Jobs in Mohali
Support & Back Office Jobs in Mohali
Dispatch, driver support, documentation and billing roles at our office in Phase 8B, Sector 74. Freshers welcome, with structured training before you handle work on your own.
Surya Rapaka System hires support, coordination and back-office staff at our office in Phase 8B, Sector 74, Mohali. This page explains what the roles involve, who we are looking for, and how to apply.
What a support role involves
You work on behalf of a client account — a trucking company in the United States or Canada — handling the office side of their operation. Depending on the role that means talking to drivers on the road, coordinating with brokers, processing delivery paperwork, raising invoices, or keeping compliance records current.
A typical day means working through a queue: understanding what is actually needed, resolving it using the account’s documented workflow, escalating where a decision sits with someone else, and recording what happened so the next person has the history. It is steady, structured work. The cases repeat more than people expect, which is why documented workflows exist — but the people do not, so judgement matters.
Types of roles available
Driver Support Agent
The voice on the other end of the phone for drivers on the road — check calls, directions, appointment changes and escalations. Day and night shifts.
Documentation Executive
Processing bills of lading, proofs of delivery and rate confirmations with accurate data entry. Accuracy matters more than speed.
Billing & Accounts Executive
Raising invoices, submitting to brokers and factoring portals, and following up on payments that have gone quiet.
Tracking & Customer Coordinator
Keeping brokers and shippers updated on load status and delivery timelines, and handling delivery-related queries.
Team Leader / Supervisor
Supervising a support team, handling escalations and maintaining quality against documented workflows.
Who we are looking for
Freshers and experienced candidates are both welcome. No prior logistics or BPO experience is required for entry-level roles — everyone goes through training on their client account before handling work independently.
- Clear spoken and written communication; comfort in English, with Hindi or Punjabi valuable
- Patience and composure when the person on the other end is frustrated
- Attention to detail, especially for documentation and billing work
- Basic computer skills — email, spreadsheets and web applications
- Reliability in attendance and shift timing
Why work in Mohali
Our office is in the Phase 8B Industrial Area in Sector 74, within the Chandigarh tricity area and commutable from Chandigarh, Panchkula, Zirakpur and Kharar. Support and coordination work also builds skills that transfer well — communication, systems, documentation discipline and working to a written process — and there is a clear path from executive to senior and team-leader roles.
Shifts
We hire across day and night shifts. Night-shift roles cover North American working hours, which is when most client work happens, so they tend to be the roles with the most availability.
How to apply
The quickest route is our online application form — fill it in and your details reach our HR team directly. You can also email your CV to info@suryarapakasystem.com, mentioning the type of role you are interested in and your contact number, or call +91 90569 64810 to ask about a specific role.
Suitable candidates are contacted for a short telephone conversation first. Shortlisted candidates are then invited to the office in Sector 74 for an in-person round.
Frequently asked questions
Do you hire freshers for support roles in Mohali?
Yes. No prior logistics or BPO experience is required for entry-level roles. Everyone goes through structured training on their client account before handling work independently.
What is the office location?
102, 1st Floor, Skytech Leasing Solutions, Plot D-176, Phase 8B, Industrial Area, Sector 74, Mohali, Punjab 140307 — commutable from Chandigarh, Panchkula, Zirakpur and Kharar.
Are night shifts available?
Yes, and they tend to have the most availability, because night shifts cover North American working hours when most client work happens.
What qualifications do I need?
Clear communication matters more than a particular degree. Comfort in English is important for most roles, with Hindi or Punjabi valuable for driver-facing work, along with basic computer skills.
How do I apply for a support job in Mohali?
Use the online application form at /hr/apply, or email your CV to info@suryarapakasystem.com with the role you are interested in and your contact number.