Logistics Support Services
Nine service areas covering the whole office side of a trucking operation — from the load board through to the bank. Delivered around the clock by trained teams, working in the systems you already use.
We run the operations work behind trucking companies in the United States and Canada. Take the whole desk, or pick only the areas that are costing you time. Everything below is delivered by trained teams working North American hours, to written procedures, with reporting back to you.
Nine service areas, offered together or separately. Most clients start with one — usually dispatch support or billing — and add the rest once the working relationship is established.
Dispatch Support
We work alongside your dispatch desk rather than replacing it. Our team searches the load boards you already use, filters what actually fits your lanes and equipment, prepares the options with the numbers attached, and handles the back-and-forth with brokers.
Every booking decision stays with you. We do the searching, the calling and the chasing; you say yes or no. For carriers running their own dispatchers, this is overflow capacity and after-hours cover without another salary on the payroll.
- Load board searching against your lanes, equipment and rate floor
- Broker calls, follow-up and rate discussions on your behalf
- Trip and route coordination, including reload planning
- Overflow cover for busy periods, nights and weekends
Driver Support
A driver with a problem at two in the morning should not be waiting until the office opens. Our team answers the phone at any hour, in Hindi, Punjabi or English, and deals with whatever the road has produced.
That means directions and appointment changes, detention updates, breakdown and roadside coordination passed to the right people, and the check calls made so the driver is not filling in paperwork at a truck stop.
- A real person answering 24 hours a day, every day
- Check calls and location updates handled for the driver
- Appointment changes, detention and delay communication
- Breakdown and roadside coordination passed to your vendors
Billing & Invoicing Support
Most carriers do not lose money on the road. They lose it on an invoice that went out three weeks late, or a load that was delivered and never billed at all.
We check the rate confirmation against the paperwork, raise the invoice the day the load delivers, submit to the broker or upload to your factoring company, and keep chasing until the money lands.
- Rate confirmations reconciled against the invoice before it goes out
- Invoices raised and submitted on the delivery day
- Factoring uploads handled in your existing portal
- Accounts receivable followed up so nothing ages quietly
Safety & DOT Compliance Support
Compliance work is easy to postpone and expensive to rebuild. We keep it current instead, so an audit letter is an inconvenience rather than a crisis.
Our team reviews hours-of-service and ELD logs rather than simply storing them, keeps driver qualification files complete, maintains drug and alcohol programme records, and tracks CSA scores so violations get followed up while they can still be addressed.
- ELD and hours-of-service logs reviewed, with violations flagged
- Driver qualification files kept complete and audit-ready
- Drug and alcohol programme record keeping
- CSA score tracking and violation follow-up
IFTA, IRP & Filing Support
Quarterly IFTA prepared from actual trip sheets and fuel records, not estimated at the last minute from whatever paperwork can be found.
We also track the rest of the calendar that carriers tend to discover late: IRP renewals, Form 2290 heavy vehicle use tax, UCR registration and state permits, each prepared ahead of its deadline rather than on it.
- Quarterly IFTA prepared from trip and fuel data
- IRP registration renewals tracked and prepared
- Form 2290 heavy vehicle use tax and UCR filings
- State permits and renewals flagged before they expire
Carrier Setup Support
Getting set up with a new broker is a paperwork exercise that eats an afternoon and then stalls waiting on one missing certificate.
We complete the setup packets, request and send certificates of insurance, prepare authority and registration paperwork, and keep your load board profiles current so you are visible to the brokers you want to work with.
- Broker and shipper setup packets completed end to end
- Certificates of insurance requested and distributed
- Authority and registration paperwork prepared
- Load board profiles kept accurate and current
Tracking & Customer Updates
Brokers and shippers judge a carrier heavily on whether they have to ask where the freight is. The answer should already be waiting for them.
We send proactive status updates, meet macro and check-call requirements on schedule, communicate ETA changes before they become a problem, and keep your TMS records current so nobody has to enter the same information twice.
- Proactive status updates instead of chased ones
- Macro and check-call requirements met on schedule
- ETA changes communicated early, not on the due date
- TMS and portal records kept current
Back-Office & Documentation
The quiet work that decides whether the month reconciles: bills of lading, proofs of delivery, rate confirmations, lumper receipts and scale tickets.
We collect them, check them, file them and match each one to the correct load. Accuracy matters far more than speed here, so this work runs against written checklists with a review step rather than being left to whoever picks it up.
- BOLs, PODs and rate confirmations collected and checked
- Lumper receipts and scale tickets matched to the right load
- Data entry into your TMS or spreadsheets
- Document filing that someone can actually search later
Accounting Support
A weekly picture of what each truck actually earned, built from the same paperwork we are already handling.
We prepare driver and owner-operator settlement sheets, reconcile fuel cards against fuel tax records, and track accounts receivable and payable so you know what is owed and what is outstanding without assembling it yourself.
- Driver and owner-operator settlement sheets prepared
- Fuel card and fuel tax reconciliation
- Accounts receivable and payable tracking
- A clear weekly position for each truck and account
How an engagement is structured
There is no minimum bundle and no long tie-in. We begin by understanding how your operation runs today, document the workflow, train the team against it, and then run the daily work with reporting back to you. The full sequence is set out on our process page.
Frequently asked questions
Do you replace our dispatchers, or work alongside them?
Either. Some clients hand us the whole desk; others use us as overflow capacity and after-hours cover while their own dispatchers run the day shift. Booking decisions always stay with you.
Can we use only one service, such as billing?
Yes. There is no minimum bundle. Most clients start with a single area, usually dispatch support or billing and invoicing, and add others once the working relationship is established.
Which hours do you cover?
Support runs 24 hours a day, every day of the year, across all United States time zones and the Canadian provinces, including weekends and public holidays.
Do you work inside our existing systems?
Yes. We work in the TMS, load boards, factoring portal and document systems you already use, so there is nothing new for your team to learn and no migration.
How do we know what was done each day?
You receive regular reporting covering what was handled, what is still open and anything waiting on a decision from you. The reporting cycle is agreed at the start of the engagement.